Privacy policy

Privacy Policy

Effective Date: September 14, 2026

1. Introduction

Welcome to RheinNatur Asia Pacific. This website is operated by Lucid Food Distribution Limited (“we”, “us”, or “our”), a Hong Kong-based distributor for RheinNatur.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify-based store, browse our products, or make a purchase. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We only collect the information necessary to provide you with a seamless shopping experience and fulfill our services.

Information You Provide to Us: When you place an order, create an account, or contact us, you may provide personal details such as your name, billing address, shipping address, email address, and phone number.
Payment Information: We do not collect or store your payment card details on our servers. All transactions are securely processed through Shopify’s checkout and its integrated, PCI-compliant payment gateways.
Information Collected Automatically: As you browse our store, we automatically collect certain information about your device, including your IP address, browser type, time zone, and data about the specific products or web pages you view.

3. How We Use Your Information

We use the collected information for the following purposes:

Order Fulfillment: To process your transactions, arrange for shipping, and provide you with invoices and order confirmations.
Customer Support: To communicate with you regarding your order, respond to your inquiries, and provide after-sales support.
Store Optimization: To understand how our customers interact with our site, allowing us to improve our storefront, product offerings, and user experience.
Preferences: To remember your selected country, language, and currency settings for future visits.

4. Cookies and Local Storage

We use cookies and browser local storage to ensure our storefront functions correctly. These are primarily "functional cookies" that allow us to:

You can choose to disable or clear cookies at any time through your browser settings; however, please note that doing so may impact your ability to use certain features of our store, such as the shopping cart or checkout.

Keep track of items you add to your shopping cart.
Remember your regional preferences (country, language, and currency).
Ensure the website loads efficiently and securely.

5. Third-Party Services and Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application on secure servers behind a firewall.
Orders are processed through Shopify’s secure checkout. Shopify’s privacy practices are governed by their own Privacy Policy, which you can review on their website.
We may also share your necessary details (like name and address) with trusted third-party logistics and shipping partners solely for the purpose of delivering your order.

6. International Data Transfers

As we serve customers across the Asia-Pacific (APAC) region and utilize Shopify's global infrastructure, your personal information may be transferred to, stored, and processed outside of your country of residence (including in Hong Kong, Canada, and the United States). We ensure that any such transfers are conducted securely and in accordance with applicable data protection laws.

7. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

8. Your Privacy Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. You have the right to:

To exercise any of these rights, please contact us using the details provided below. Because our store operates on Shopify, much of your order data is managed through Shopify’s merchant tools, and we will work within those systems to fulfill your requests.

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request the erasure of your personal data, subject to certain legal exceptions (e.g., data we must retain for tax or legal purposes).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal regulations. We will post the updated policy on this page and revise the "Effective Date" at the top.