Refund policy

Shipping & Returns Policy

Last updated: 14/09/2026

1. Delivery Regions

We currently deliver to the following markets: Hong Kong & Macau, Singapore & Malaysia, Japan & South Korea, Australia & New Zealand, Thailand, the Philippines, and Vietnam. Available shipping options and rates are calculated at checkout based on your selected market and delivery address.

2. Processing and Delivery Times

Orders are typically processed within 1–2 business days. Estimated delivery times are shown at checkout and begin once your order is handed to the carrier. Please note that deliveries to remote areas and standard customs processing may add extra time to your delivery.

3. Customs, Duties, and Taxes

International shipments may be subject to import duties, customs fees, and local taxes. These charges are set by the destination country and are the sole responsibility of the recipient. We do not collect these fees at checkout unless explicitly stated. It is the customer's responsibility to ensure that the imported supplements comply with local regulations.

4. Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information where available. You can also contact our support team for shipment updates.

5. Returns Eligibility

Due to health and safety standards, we accept returns of unopened, unused products in their original, sealed packaging. A return request must be initiated within 7 days of receiving your order.

Perishable goods, opened supplements, and items marked as "final sale" cannot be returned unless they are faulty.

6. How to Return

To initiate a return, please contact our support team with your order number. We will provide you with specific return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty or was sent incorrectly by us.

7. Refunds

Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned item. Original shipping costs are non-refundable unless the return is due to an error on our part.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt with photos of the item and your order number. We will arrange a replacement or refund at no extra cost to you.